SHIPPING POLICY

Shipping of the order from www.ibvgold.ae is safe, secure and hassle free. All shipments are insured by our Insurance partner. Every package of product (Coin/Bar) purchased from www.ibvgold.ae will reach your doorstep in a durable condition and in tamper-proof packaging. The name of the courier service and the shipping AWB no is provided after we ship the order via email to the email address provided by you, so please ensure correct details are entered.

 

Shipping Charges:

We ship all order through trusted courier services and shipping is chargeable depending upon destination emirate or country. The shipping charges shall be added in the checkout process based on the address entered.

 

Import Taxes and Duties:

For international orders, we ship the products from Dubai after completing all export documentation, however all shipments undergo customs clearance in each destination country. The custom clearance team of the courier service will complete all custom clearance formalities and if the customer is liable to pay any import duty and taxes the same shall be informed by the courier service to the customer before delivery. Customer need to pay applicable taxes and duties before taking delivery of the package. It is thereby advised to all our customers to check their country’s import rules, duties and taxes before placing the order.

 

Delivery to Identified Person:

Customers have to enter the correct details of Consignee/Recipient Name (as it is stated in their photo identification that is approved by the Government) with complete address, nearby landmark, postal code and contact number for hassle-free delivery.

As the product reaches the destination, at the time of delivery, the recipient will have to provide any of the government-recognized identity proofs to collect the product.

We make sure that delivery is made with the help of courier agents after checking the identity proof of the recipient and the courier agent confirms the same. To make sure that the delivery is safe and secured, the courier agent will note down details of the recipient’s identity proof. During this process, the receiver is expected to cooperate with the agent by providing the original copies of the identity proof.

 

Delivery Location:

Orders can be delivered to only Residential or Commercial Locations only. The delivery of the orders cannot be done to any public places like malls, hotels, restaurants, hostels, on roads etc.

If at all the recipient is unavailable during the time of delivery, the courier company will try making 3 attempts to deliver the product. In case you are still not reachable/available, the same will be returned to our office from where the product has been dispatched (Dubai). In case the customer does not accept the delivery, the return shipping charges along with applicable Import duties, taxes and other charges in Dubai will be borne by the customer and same shall be deducted from the customer amount. So please make sure you are available during delivery of the shipment.

www.ibvgold.ae holds the right to change this policy at any time without prior notice. In the event that any changes are made, the revised policy shall be posted on this website.