In case of any discrepancy, IBV Gold DMCC can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to request additional KYC information for the purpose of accepting orders in a few cases. We will make sure to notify you if your order is cancelled, partially or completely, or if any additional information is required for the purpose of accepting your order.

Once you place the order, order can be cancelled from your end before the shipping is undertaken to the destination. Once the request of cancellation is received by us, we will evaluate it and process the refund accordingly. Any charges applicable to cancellation of the order will be communicated to the client and will be borne by the client, and the balance will be refunded to your bank account within 10 working days.

If in case the amount is deducted from your account and the transaction has failed, we will make sure to credit (refund) the entire amount to your bank account at the earliest.