Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information WILL NOT be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. The Site may collect certain information about your visit, such as the name of the Internet Service Provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet Address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-Mail. By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes. Please note that we may update our privacy policy from time to time. You are advised to review this privacy policy periodically for any changes.

Use of Data

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Several different types of information for various purposes are collected to provide and improve our service to you. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: email address, first name and last name, phone number, address, state, province, zip/postal code, city, cookies and usage data. We may also collect information on how the service is accessed and used (“usage data”). The usage data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and cookies data – we use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

 IBV Gold DMCC uses the collected data for various purposes:

    To provide and maintain the service

    To notify you about changes to our service

    To allow you to participate in interactive features of our service when you choose to do so

    To provide an analysis or valuable information so that we can improve the service

    To monitor the usage of the service

    To detect, prevent and address technical issues

Your information, including personal data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data, including personal data, to the United Arab Emirates and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. IBV Gold DMCC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

IBV Gold DMCC may disclose your personal data in the good faith belief that such action is necessary to:

    To comply with a legal obligation

    To protect and defend the rights or property of IBV Gold DMCC

    To prevent or investigate possible wrongdoing in connection with the service

    To protect the personal safety of users of the service or the public

    To protect against legal liability

Transactional terms and conditions

IBV Gold DMCC requires proof of payment no later than the date of order. If proof of payment is not received on the date of order, the order will automatically be cancelled.

IBV Gold DMCC requires a valid copy of ID/Passport and Proof of Residence, not older than 3 months from the client for proper onboarding processes.

Should a client wish to collect their goods from our nearest branch, they are required to bring their original ID for verification purposes so that the client is granted access into the facility and that the goods can be handed over to the client.

Goods are only handed over/dispatched once the clients funds have reflected in our bank account, the necessary documents have been received, the order is fully processed, and the stock is available for handover.

IBV Gold DMCC is subject to anti money laundering laws and regulations and performs diligent onboarding processes

IBV Gold DMCC  will not accept any third party payments. When placing an order in your personal capacity, payment will need to be from your personal bank account. NO THIRD PARTY PAYMENTS ARE ALLOWED DUE TO STRINGENT AML LAWS. If a third party payment is made, IBV Gold DMCC will refund the funds and the client will be liable for an administration fee which will be deducted before the refund is made.

IBV Gold DMCC does accept payments from business accounts, however, company documents are required.

Lead time- Lead time is dependent on stock availability. Should the product not be in stock please allow a longer delivery time. Deliveries are time sensitive and subject to customs clearance, payment, shipping, storage and checks.

IBV Gold DMCC has a strict No Return policy.